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WARNING...WARNING....WARNING ( INSERT lOST IN SPACE ROBOT VOICE HERE ) I have ordered parts from mfgsupply.com in the past, and have always gotten them in 2 to 3 days at a reasonable price. Last week however, I ordered a Ski-Doo Top End Set for $35.95.When it had not arrived as of today ( 5 business days ) I called them. I was told my part was out of stock, and they were expecting it today, after which they would ship it.They claim all parts will be shipped in 24-48 hrs.http://www.mfgsupply.com/m/c/shippingpolicy.html They further state that Items temporarily out of stock are automatically shipped when available unless you indicate no backorders. If you do not want us to hold a backorder, please call. That's all well and fine EXCEPT they don't tell you the item is out of stock.My receipt has my email, my home phone and my cell number on it. Never got an email, call, NOTHING ! So I call and am told the part is on Back order. I informed the representative that a major winter storm is coming in and I need those parts, I further stated that if I had known I could have ordered the parts from somewhere else, all I got was " would you like to cancel your order ? " No sorry, no offer to express ship my order, not even a F U ( although essentially that's what they said ). Once when ordering parts here I entered the wrong expiration on my credit card. I got 2 emails and a telephone call that day. It leads me to believe that once they have your money, they don't care. I understand the parts being out of stock, I don't understand the lack of communication. So I would like to warn everyone on this site if you choose to do business with this company, Make sure you ASK if the part is in stock, because they will not tell you !
So here I sit, the snow is falling, sleds are whizzing past my house, and I am going to miss what quite possibly could be the last big snow of the season !
I WILL NEVER DO BUSINESS WITH MFGSUPPLY.COM AGAIN !!!!!!!!!!!!!!!!!!
DO SO At your own risk ! Don't let this happen to you. There are too many Honest and reliable parts dealers out there for you to waste your time dealing with these CLOWNS !
So here I sit, the snow is falling, sleds are whizzing past my house, and I am going to miss what quite possibly could be the last big snow of the season !
I WILL NEVER DO BUSINESS WITH MFGSUPPLY.COM AGAIN !!!!!!!!!!!!!!!!!!
DO SO At your own risk ! Don't let this happen to you. There are too many Honest and reliable parts dealers out there for you to waste your time dealing with these CLOWNS !